1. Services Provides

Max Motorworks offers mobile mechanic services in the Sydney metropolitan area. Services include but are not limited to:

- Routine maintenance

- Repairs

- Diagnostics

- Roadside assistance

2. Service Availability

Services are available by appointment and subject to technician availability. Emergency services may be available outside regular business hours.

3. Fees and Payment

Service Fees: The fees for services provided by Max Motorworks will be communicated to the customer prior to the commencement of any work. These fees are based on the type of service required, the complexity of the work, and any additional parts or materials needed.

Quotations: Max Motorworks may provide quotations for services upon request. Quotations are valid for a specified period, typically 30 days, unless otherwise stated.

Payment Terms: Payment for services rendered by Max Motorworks is due upon completion of the work, unless otherwise agreed upon in advance. Payment can be made by cash, credit card, or other agreed-upon methods.

Late Payment: In the event that payment is not made in full by the due date specified on the invoice, a late payment fee of 10% of total amount will be applied. Late fees will accrue daily from the due date until the outstanding balance is settled in full.

Disputed Charges: If a customer disputes any charges on the invoice, they must notify Max Motorworks within 7 days of receiving the invoice. Failure to notify within this period may result in the charges being deemed valid.

Additional Charges: Additional charges may apply for services rendered outside regular business hours, emergency call-outs, or for any additional work requested by the customer that was not included in the original service quotation.

Receipts and Invoices: Max Motorworks will provide customers with a detailed invoice for all services rendered, including a breakdown of charges and any applicable taxes. Customers are encouraged to retain these invoices for their records.

Collection of Payment: Max Motorworks reserves the right to engage third-party services for the collection of overdue payments. Any costs incurred in the collection process may be added to the outstanding balance.

Payment Disputes: If a payment dispute cannot be resolved directly between the customer and Max Motorworks, both parties agree to attempt to resolve the dispute through mediation or other alternative dispute resolution mechanisms before pursuing legal action.

Amendments to Fees and Payment Terms: Max Motorworks reserves the right to modify the fees and payment terms at any time. Changes will be effective immediately upon posting on the Max Motorworks website or other notification to customers.

4. Appointment Cancellations and Rescheduling

Cancellation Policy: Customers must provide a minimum of 24 hours' notice to cancel or reschedule any appointment with Max Motorworks.

Cancellation Fees: A cancellation fee may be charged if an appointment is cancelled less than 24 hours before the scheduled time. The amount of the cancellation fee will be communicated to the customer at the time of booking or cancellation.

Rescheduling: Customers may request to reschedule an appointment with Max Motorworks. Rescheduling is subject to technician availability and must be confirmed by Max Motorworks.

Failure to Attend: If a customer fails to attend a scheduled appointment without providing prior notice or if the technician is unable to perform the service due to customer unavailability, Max Motorworks reserves the right to charge a fee equivalent to the cost of the service that would have been provided.

Emergency Situations: Max Motorworks understands that emergencies happen. In case of unforeseen circumstances preventing a customer from attending a scheduled appointment, please contact us as soon as possible to discuss the situation.

Communication: All appointment cancellations or requests for rescheduling must be communicated directly to Max Motorworks via phone or email. Cancellations or rescheduling requests made through other channels may not be recognized.

Exceptions: Max Motorworks reserves the right to waive cancellation fees or make exceptions to this policy at its discretion, especially in cases of genuine emergencies or circumstances beyond the customer's control.

Notification of Changes: Max Motorworks will make reasonable efforts to notify customers in advance of any changes to their scheduled appointments, including rescheduling by Max Motorworks due to unforeseen circumstances.

Customer Acknowledgement: By booking an appointment with Max Motorworks, customers acknowledge and agree to abide by the cancellation and rescheduling policy outlined in these terms and conditions.

5. Customer Responsibilities

Accurate Information: Customers must provide accurate and complete information about the vehicle requiring service, including make, model, year, VIN (Vehicle Identification Number), and any relevant details about the issue or service required.

Vehicle Access: Customers must ensure that the vehicle is accessible for servicing at the agreed-upon location and time. This includes providing a safe and suitable working environment for the technician.

Presence During Service: Customers or their authorized representative must be present during the service appointment to grant access to the vehicle and to discuss any specific concerns or instructions regarding the service.

Safety and Security: Customers are responsible for the safety and security of their vehicle and personal property during the service appointment. It is recommended to remove any valuables from the vehicle prior to service.

Clear Communication: Customers must communicate any special instructions, concerns, or additional work requests to the technician before the commencement of service.

Environment and Access: Customers are responsible for ensuring that the technician has safe and adequate access to the vehicle, including providing a level and stable surface for jacking and working under the vehicle if necessary.

Pets and Children: Customers should secure pets and supervise children away from the immediate work area to ensure their safety and to prevent interference with the technician's work.

Maintenance Records: Customers should maintain records of previous services and repairs performed on the vehicle, which may be helpful for diagnostic purposes.

Payment: Customers are responsible for timely payment of all fees and charges associated with the services rendered by Max Motorworks, as outlined in the Payment section of these terms and conditions.

Feedback: Customers are encouraged to provide feedback and comments regarding their experience with Max Motorworks to help improve service quality and customer satisfaction.

6. Warranty

Max Motorworks warrants all services performed against defects in workmanship for a period of 90 days, unless otherwise specified.

7. Limitation of Liability

Max Motorworks shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the services provided.

8. Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of New South Wales, Australia.

9. Amendments

Max Motorworks reserves the right to amend these terms and conditions at any time. Amendments will be effective upon posting on the Max Motorworks website or other notification to customers.

10. Parts and Materials:

Max Motorworks uses high-quality parts and materials sourced from reputable suppliers. Customers may request specific parts, subject to availability and agreement with the mechanic.

11. Contact Information

For inquiries or disputes regarding these terms and conditions, please contact Max Motorworks at:

- Phone: 0432 789 079

- Email: maxmotorworks@outlook.com

By ticking the box below, you acknowledge that you have read, understood, and agree to comply with the fees and payment terms set forth by Max Motorworks.